AI Consulting · Automation · Governance

Artificial Intelligence with results, control and accountability.

We help your company move beyond experimentation and put AI into production — with automated processes, risks under control and compliance with the LGPD and the main governance frameworks.

More than 25 years of experience in technical leadership, security and critical environments.

Responsible use of AI
From PoC to production
Frameworks and standards that guide our work
LGPDISO/IEC 42001NIST AI RMFEU AI ActITIL 4COBITPCI DSS
AI Services

Three areas, one goal: AI that creates value and earns trust.

We work end to end — from strategy to operations — so that AI stops being a promise and becomes a measurable result in your business.

AI Consulting

Strategy, prioritization and execution of AI use cases — generative or predictive — tied to business objectives.

  • Maturity and data readiness assessment
  • AI roadmap and use case selection by ROI
  • Proofs of concept and scaling to production
  • AI agents, LLMs and integrations via MCP
  • Training for leaders and teams (AI Fluency)
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Process Automation

We eliminate manual work and rework with intelligent automations integrated with the systems your company already uses.

  • Process mapping and redesign
  • Hyperautomation: RPA + AI + integrations (APIs, n8n)
  • Autonomous agents for customer service and back office
  • ITSM/ITOM and service desk automation
  • Metrics for time, cost and quality gains
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AI Governance

We structure policies, controls and monitoring so that AI is used safely, ethically and in compliance.

  • Responsible use policy and AI committee
  • Risk, bias and explainability management
  • Compliance with the LGPD and Brazil's AI bill
  • Alignment with ISO/IEC 42001 and NIST AI RMF
  • Monitoring, auditing and model inventory
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IT Services

The foundation AI needs to work.

AI on top of disorganized IT only speeds up the problem. More than 25 years in critical environments handling strategy, security, operations and identity.

ITSM and ITOM

Service desk and IT operations based on ITIL 4, from support to change management.

  • Service desk, incidents and problems
  • Change management and service catalog
  • CMDB, SLA and metrics
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Observability and Cloud

Monitoring, performance and cloud operations to act before the problem reaches the user.

  • Monitoring and APM
  • SRE, SLOs and alerts worth acting on
  • Cloud costs under control (FinOps)
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Cybersecurity and Compliance

Risk management, compliance and incident response sized to your operation.

  • LGPD, PCI DSS and ISO/IEC 27001
  • Environment and vulnerability protection
  • Incident response plan
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Endpoint and IAM

Control over who accesses what and protection for every device, on the path to Zero Trust.

  • Identities, SSO and MFA
  • Privileged access and least privilege
  • Endpoint management and protection
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IT Strategy and Leadership

Governance, roadmap and executive advisory to make technology decisions with clarity.

  • IT maturity assessment
  • Roadmap, budget and vendors
  • CIO on demand
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AI for ITSM and ITOM

AI applied to the service desk and operations, on top of the tool you already use.

  • Automatic ticket triage
  • Self-service with the knowledge base
  • Alert correlation (AIOps)
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How we work

A clear method, with visibility and predictability at every stage.

No never-ending projects. We work in short cycles, with concrete deliverables and governance from day one.

01

Assessment

We understand the business, processes, data and risks. We identify the opportunities with the highest return and lowest complexity.

1 to 2 weeks
02

Strategy

We define the roadmap, architecture, governance controls and success metrics for each initiative.

2 to 3 weeks
03

Implementation

We build and integrate the solutions in sprints, validating with real users and measuring impact from the first delivery.

2-week sprints
04

Evolution

We monitor, adjust and scale. We transfer knowledge to your team and keep governance alive.

ongoing
AI Governance

Innovate fast without losing control.

Adopting AI brings real risks: data leaks, biased decisions, vendor lock-in and regulatory exposure. Governance is not a brake — it is what lets you speed up safely.

  • Does your company know which AI tools its teams are using?Inventory of models, tools and the data that flows through each one.
  • Are there clear rules for using personal data in AI?Legal basis, minimization and anonymization in line with the LGPD.
  • Who is accountable for a wrong automated decision?Roles, responsibilities, human oversight and audit trails.
  • Are models monitored after they go into production?Quality, cost, drift and incidents tracked continuously.

AI Governance Program

A structured package to implement governance in weeks, not years — adapted to the size and industry of your organization.

LGPDPrivacy and personal data protection
ISO/IEC 42001AI management system
NIST AI RMFAI risk management
EU AI ActRisk classification and obligations
Brazil's AI billPL 2338 — Brazilian regulatory landscape
ITIL 4 · COBITIntegration with existing IT governance
Request a governance assessment
Who we serve

Experience in demanding environments.

Built for small and mid-sized companies (50 to 500 employees) that want results with AI without building an in-house team. We also serve larger organizations and the public sector in governance projects — in person in São Paulo or remotely across Brazil.

About NexaOps

Technology that works for people.

NexaOps grew out of more than 25 years of helping companies bring order to complex IT environments and turn them into secure, efficient operations.

Today, we bring that same discipline to Artificial Intelligence: we combine experience in technical leadership, cybersecurity and critical environment management with command of the new generative AI, agent and automation tools.

We work side by side with your team, in trusted partnerships, always focused on business impact — and never on technology for its own sake.

Focus on results

Every initiative starts with an associated business metric.

Security by default

Privacy, access control and compliance from the design stage.

Alongside your team

We transfer knowledge so that autonomy stays with you.

Transparency

Visibility and predictability at every stage of the project.

Frequently asked questions

Get your questions answered.

Where do we start if our company doesn't use AI yet?
With the assessment. In one to two weeks we map processes, data and risks and deliver a prioritized list of use cases with effort and return estimates. From there, you can decide clearly where to invest.
Is the initial assessment really free?
Yes. The first assessment conversation has no cost and no commitment. We understand your situation, point out possible paths and only then present a proposal, if it makes sense for both sides.
Which AI technologies do you work with?
We are vendor-independent. We work with the main language models on the market (cloud or self-hosted), automation platforms such as n8n, API integrations and the Model Context Protocol (MCP), as well as traditional ML tools. The choice is always driven by your case, your data and your governance requirements.
How does governance fit into an AI project?
From the start. We define usage policies, risk classification, personal data handling (LGPD), human oversight and monitoring as part of the solution design — not as a later step. For organizations that need a complete program, we offer a structure aligned with ISO/IEC 42001 and the NIST AI RMF.
What size companies do you serve, and in which regions?
Our focus is small and mid-sized companies with 50 to 500 employees that want to adopt AI safely without building an in-house team. We also serve larger organizations and the public sector in governance projects. We are based in São Paulo and provide remote service across Brazil, with on-site visits when the project requires them.
Do you also handle IT security and infrastructure?
Yes. Our background is in cybersecurity, ITSM/ITOM, observability and cloud. That foundation is what makes it possible to put AI into critical environments securely — and we continue to support clients in these areas when needed.
Contact

Let's talk about your company's next step with AI.

Choose the channel you prefer. We reply within one business day.

São Paulo, SP · remote service across Brazil Monday to Friday, 9 am to 6 pm (Brasília time)

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Start with a free assessment and find out where AI and automation can create the most value — with governance from day one.

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